Service Writer

Overview

Monday - Friday, 7 a.m.

- 3:30 p.m.

Freightliner location

Position Summary
:
This position is responsible for greeting customers and answering service calls. Prepare customer quotes and communicate with customers. Complete all customer interactions professionally and courteously.

• Medical, Dental, Vision, Accident, and Critical Illness plans available
• HSA (healthcare savings account) or FSA (flexible spending account) with employer match
• 401k with employer-match
• Company-paid Short Term Disability policy
• Company-paid Life Insurance policy
• Paid Time Off
• Paid sick time
• Holiday pay
• Boot voucher

• Wellness Program
• Employee Assistance Program
• Service awards
• Company events/outings
• Technician referral bonus
• Event tickets
• Catered events/lunches

• Customer Service
• Prepare estimates.
• Assist Service Coordinator
• Liaison between customer and shop/tech

• Greet customers, write up the customer’s issue with detailed failure information, answer incoming Service calls, schedule work, and open the Repair Order.
• Prepare an estimate for the customer, obtain appropriate approval, and communicate it within the department with Asist, Uptime, etc.; update estimates and approvals as needed throughout the repair.
• Keep the customer informed during the repair process.
• Review completed ROs and post tech stories (edit as needed) to start the invoice process for the customer and assist with invoicing.
• Assist the Service Coordinator in managing open ROs.
• Assist in getting Customer purchase order numbers for invoices. Add Tasks as needed (RO maintenance in general).
• Liaison between customer and shop/tech.
• Assist with pick-up and delivery as needed.

• High school education or its equivalent.
• Excellent verbal and written communication skills.
• Strong computer skills. Basic warranty knowledge is preferred.
• Ability to multi-task and determine priorities.
• Excellent customer service skills
• Possess a valid Ohio driver’s license with the ability to be insured by the Company’s motor vehicle insurance carrier.