Call Center Representative

Are you passionate about helping people? Do you want to feel empowered to do the right thing? Does working in a fun, fast-paced environment excite you? If you answered yes, we’d love to talk with you.

At CSE Federal Credit Union, we look for people with a can-do attitude and a genuine desire to serve others. Our team isn’t just about banking—it’s about making a difference in the lives of our members and our community.

Credit unions invest in their communities, and at CSE, we go further. We strive to exceed the expectations of the members we serve while creating a workplace where employees feel supported, valued, and inspired. Join us and be part of a team where banking - and your work - means more.

Want to work somewhere that makes a real difference in people’s lives? See our current openings!

Additional employee expectations:

• High school diploma or GED, Associate’s degree or higher is a plus
• Previous customer service experience is preferred
• Digitally savvy; ability to work with Windows PC and multiple web-based applications
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Flexibility to work during our business hours:8AM – 5PM, M-F and 9AM – 1PM on Saturdays

• Growth and advancement opportunities
• Medical, Dental, and Vision Insurance
• Employer HSA Contributions
• 401(k) program with 100% employer matching up to 5% of salary
• Safe Harbor and Profit Sharing contributions
• Paid holidays
• Paid vacation
• Paid birthday day
• Volunteer and Community Engagement program
• Health and Wellness program
• Milestone anniversary recognition

We’re all about helping people, both members and employees. We are committed to creating an atmosphere of trust and respect and work daily to empower our employees to build lasting relationships with members in an inclusive environment that values and respects all employees and the members of our community.

• 4 offices around Stark County
• 49,000 members
• Over $440 million in assets
• 137employees and growing
• 2018 Best Place to Work in Stark County Readers Choice Winner by The Repository
• Ranked Ohio's #1 Credit Union by Forbes in ,2022 & 2023
• Named to Newsweek's List of
  America's Best Credit Unions
  in 2023 & 2024

Position:Call Center Representative I

Location: Canton, OH

Job :349

# of Openings:2

Call Representative I – Member Contact Center

Join Our Team – Banking that Means More.

At CSE Federal Credit Union, we believe in banking that means more. It means building relationships, helping people reach their financial goals, and making every interaction a positive one. If you're friendly, professional, and passionate about serving others, we'd love to meet you.

A typical day may include:

• Assisting members with their financial and lending needs.
• Handling a high volume of calls regarding deposit and loan accounts, debit and credit cards, online banking, and other credit union products and services.
• Processing member transactions accurately and efficiently.
• Recommending products and services that align with members' financial goals.
• Explaining account information and financial concepts in a clear, easy-to-understand way.
• Creating a positive, low-effort experience during every interaction.
• Troubleshooting member concerns and resolving issues whenever possible.
• Referring complex requests to the appropriate department.
• Meeting department performance goals while always putting the member's best interest first.
• Adapting to changing priorities in a fast-paced environment.
• Working with Windows-based systems and multiple web applications.

What You'll Bring

The ideal candidate has a genuine passion for helping others and is committed to delivering outstanding member service. You should be dependable, professional, and able to build trust through every interaction.

Qualifications include:

• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Financial services experience is a plus.
• Excellent verbal and written communication skills.
• Strong listening, problem-solving, and critical thinking abilities.
• Ability to multitask and manage time effectively in a fast-paced…