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Service Quality Coach for Customer Experience
Job in
Canton, Stark County, Ohio, 44701, USA
Listed on 2026-08-18
Listing for:
Diebold Inc.
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Diebold Nixdorf in North Canton, OH is seeking a Service Quality Specialist to ensure high quality customer service through coaching, monitoring, and development of service providers. You will listen to calls and feedback to evaluate customer interactions and support immediate assistance as a floorwalker when needed.
The role emphasizes familiarity with Service Quality concepts, performance monitoring, and collaboration with internal teams and vendors to drive process improvements.
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