Sales Engineer

Job Summary

Nidec Elevator Inc. is seeking an Inside Sales Engineer to join our team. As a member of the Sales Engineering Team, the Inside Sales Engineer will develop a strong understanding of our traction product and engineering processes to design and estimate elevator packages to meet the needs of consultants, architects, and elevator contractors.

Duties and Responsibilities:

• Maintain strong business relationships with customers via meeting bid dates and providing technical product knowledge to develop and grow assigned accounts.
• Review and interpret project specific specifications and drawings.
• Interact with customers and vendors via the phone and/or email to generate proposals.
• Generate accurate proposals and present those proposals to elevator contractors.
• Provide technical advice on how Nidec Elevator's products, services, and capabilities could best satisfy our customers' needs.
• Act as the voice of the customer in detailing their needs to internal departments.
• Support daily inquiries regarding product orders, quotations, and overall business support.
• Work with the customer and our engineering department throughout the project to determine costs associated with design changes.
• Understand business processes and make proactive decisions to effectively solve customer issues and increase likelihood of future sales.
• Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels.

• Strong technical background. Associate's degree or higher in Engineering or related field preferred.
• Demonstrates excellent communications skills (verbal, written and spoken).
• Willingness to assist customers in solving problems and following up on questions and issues.
• Energetic and enthusiastic individual that wants to learn and grow with the company.
• Analytical and structured thinking with the ability to understand customers' requests and find resources within Canton Elevator to meet their needs.
• Demonstrate the ability to work under pressure as well as adjust priorities and strategies in relation to current business conditions.
• Working knowledge of Microsoft Office Suite.
• Ability to understand Nidec Elevator's full range of products and capabilities.
• Demonstrated ability to take ownership of, and maintain progress on, multiple tasks.
• Ability to work independently with minimal supervision.
• Auto‑Cad 2D & Solid Works experience preferred.

• Works to achieve operational, functional, and/or business targets within the team with direct and indirect impact on departmental or job family results, using practical technical principles.
• Intermediate-level technical contributor; generally works independently under moderate supervision and may seek advice of more senior employees in the same area.
• Failure to achieve results requires allocation of additional resources to meet goals and impacts project completion with the potential for additional financial expense.
• Works on smaller, less complex projects/assignments.

• Communicates with employees typically within the department and/or job family, explaining and interpreting matters related to the department; may communicate with external clients or partners depending upon the job area.
• May influence employees within own job area at an operational level.

• Responsible for making minor improvements to technical/business processes, procedures, or systems to contribute to the performance of the team.
• Problems faced may be difficult but are not complex, requiring application of technical skills/analysis drawing from prior experiences, and typically involve consideration of multiple issues and impact job family and/or multiple teams.

• May provide guidance, help with training and review work of entry-level employees.
• May lead parts of less complex projects or processes.

• Requires understanding of basic context and practical knowledge of technical and business environment as well as potential and upcoming technical advances within area of specialization, typically obtained through advanced education and…