Customer Design Mgr

Job Posting End Date

07-21-2026

Responsible for providing leadership and direction for the Customer Design team engaged in the design of power system electrical facilities. Develop relationships and effective communication with all stakeholders, and internal and external customers.

• Ensure the contribution of all employees within the Customer Design group in developing methods and approaches by maintaining close involvement with the employees and listening to their ideas, needs and recommendations.
• Ensure that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instilling the importance of achieving superior customer satisfaction.
• Understand and advise on the design, material and work progress of department projects to control costs within estimated budget and to ensure codes, policies, standards, internal and external design requirements and schedules are met.
• Develop employee skills/knowledge by providing training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities.
• Administer and enforce the company's approved personnel policies and effective wage and salary administration program, including performance management and employee career development.
• Carry out the Company's program of Equal Employment Opportunity, including its affirmative action obligations, within the assigned area of responsibility.
• Accomplish results by managing staff, including communicating job expectations, assigning responsibilities, establishing accountabilities, setting performance objectives (goals), establishing priorities, providing feedback, and ensuring that staff has required resources to accomplish work.

• Bachelor's degree in Electrical, Mechanical, Civil, or Industrial Engineering, or a related field.
• or an Associate's degree in Electrical, Mechanical, Civil, or Industrial Engineering, or a related field, plus two years of relevant experience.

• Minimum of 6 years' utility experience or other relevant experience in engineering, construction, construction management or engineering supervision.

• Registered Professional Engineering License (PE) is a plus.

• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy.
• Actively fill assigned role in the Incident Command System as necessary including being available outside normal work hours.
• Demonstrate effective interpersonal and communication skills when interacting with team members and clients.
• Sit or stand at computer station or desk.
• Drive to work locations or alternate office locations.

• Successful candidate must live within a safe driving distance to any of the service centers within AEP Ohio's Northern Region.

Customer Design Manager: $116,255 - $151,132

AEP offers a unique comprehensive benefits package that supports and enhances the overall well‑being of employees. Compensation Grade: SP20-009. Compensation Range: $ - $

The Physical Demand Level for this job is: S – Sedentary Work:
Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.