Service Administrator; Utility Equipment Maintenance - Canton, OH

Job Description

The Service Administrator will provide administrative and customer service support for the Service Department’s daily functions. The role is on-site at Custom Truck One Source, 3522 Middlebranch Ave. NE, Canton, Ohio 44075.

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

• Email customers/salespersons regarding customer damage with appropriate documentation.
• Obtain purchase orders from customers after sales approves the invoice.
• Obtain vehicle data after yard attendant checks in unit.
• Prepare work orders for shop technicians and customers.
• Indicate on the repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in; repair orders must be legible.
• Act as a liaison between the customers and the service department regarding any mechanical issues that arise.
• Follow up on progress of each repair order during the day; contact customers by telephone regarding any changes in the estimate or time promised, and record changes on the repair order in an approved fashion.
• Review every service repair order for proper completion and accuracy.
• Add and/or change notes in repair orders.
• Close repair orders.
• Complete and file repair orders, billing forms, invoices, and requisition forms for the service department.
• Run reports for work orders and other business needs.

High School/GED

• High school diploma or the equivalent.
• Knowledge of aerial vehicles, equipment, and heavy and light duty trucks (preferred).
• Strong communication and customer service skills.
• Must be team oriented; contributes to building a positive team spirit and puts success of team above own interests.
• Aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
• Knowledge of inventory software (M3, etc.) to process purchase orders and track inventory helpful.
• Must be self-sufficient and driven.
• 6–12 months previous work experience (preferred).

• Attendance:
  Ability to work as scheduled with punctual attendance 7:00 am–3:30 pm, Monday–Friday, plus any additional hours/days necessary in order to meet business demands.
• Majority of work performed in the office and occasionally the shop.
• May occasionally be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.
• PPE and safety guidelines followed when in shop/yard.

• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/LTD
• Partner Discounts
• Investment in Employee Development
• Tuition Reimbursement

Day Shift, Monday–Friday, 7:00 am–3:30 pm; ability to work overtime as needed to 4:30/5:00 pm.

Custom Truck One Source – 3522 Middlebranch Ave. NE, Canton, Ohio 44075.