Assistant Operations Manager | Canton Memorial Civic Center

POSITION:
Assistant Operations Manager

LOCATION:

Canton, OHABOUT CANTON MEMORIAL CIVIC CENTER Located in Canton, Ohio, Canton Memorial Civic Center has been a premier destination for sports, entertainment, and community events since 1951. The venue features a 16,000-square-foot arena with seating for up to 5,000 guests, an 8,000-square-foot McKinley Room, and additional flexible event spaces. From concerts and sporting events to trade shows, conferences, banquets, and community gatherings, Canton Memorial Civic Center provides a versatile setting for a wide range of events and experiences.

The venue also plays a longstanding role in Canton’s rich sports tradition, including events surrounding the Pro Football Hall of Fame Enshrinement Festival.

Essential Duties and Responsibilities Supervises staff and oversees all aspects of facility operations related to events.

Meets with client groups to plan and organize assigned meetings and/or events.

Coordinates activities with the various service contractors for assigned meetings and/or events.

Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.

Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.

Prepares cost estimates and monitors final billing.

Provides clear, concise, and timely communication of detailed requirements to operational departments.

Assists in scheduling operational set-ups to provide equipment or service needs.

Monitors and supervises facility set-up when necessary.

Assists in training Event Services staff.

Serves as primary liaison between clients and facility departments.

Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and problems.

Attends appropriate planning, organization and other event and facility meetings in support of facility operations.

Serves as Manager on duty as required.

Supervisory Responsibilities Directly supervises the Event Services staff. The Event Manager carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Bachelor's degree (B.

A.) from four-year college or university

Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc. in a Convention Center or Major hotel

Excellent verbal and written skills needed.

Working knowledge of the principles of facility management, services, and equipment for a similar facility

Skills and Abilities

Excellent organizational, planning, and interpersonal skills

Exceptional written and verbal skills

Ability to prioritize multiple projects.

Demonstrate problem-solving and communication skills.

Supervisory experience required.

Professional presentation, appearance, and work ethicCOMPENSATIONCompetitive salary, commensurate with experience,…