Support Staff

Reports To:

Support Department Supervisor

Location:

Phoenix Rising, Satellite Offices, Community

Wage:
Negotiable

Hours:

Part Time

Support Staff are the first representatives of the agency for clients and any other visitors. Therefore, the front desk must present a professional demeanor while they answer phones, schedule appointments for clients. Support staff must have a basic understanding of the services of the agency as well as the agency’s clinical functions.

• Greet individuals as they come to the agency.
• “Check-In” clients and visitors per agency procedures
• Answer phones and direct phone calls to the appropriate person.
• Notify clinical staff of the arrival of their next appointment.
• Identify any paperwork or updates that the client needs to fill out and have the client complete the necessary paperwork. Checking alerts and following them.
• Make copies of insurance cards asking if insurance./address/phone number changes since last visit.
• Collect co-pays while notifying clients of any balances due.
• Petty Cash responsibilities.
• Obtain information for initial diagnostic assessment, verify insurance, and schedule diagnostic assessment appointments.
• Schedule next appointments for psychiatrist and as needed for other staff.
• Collects mail and gives to the appropriate person as well as giving messages to individuals as needed.
• Opening and Closing of office
• Ensures that all forms are available and makes copies of forms as needed including diagnostic assessment packets.
• Tracks stats as requested by Quality Improvement Director, and/or CEO. Survey Monkey entries
• Checks voicemail, and sends messages to appropriate person
• Notifies HR, person’s supervisor, and medical staff of call offs of staff
• Performs variety of clerical duties
• Performs other duties as assigned
• Understanding of HIPAA
• Ability to pass annual competency tests

• Ability to lift and carry twenty pounds of weight
• Ability to sit or stand for extended periods of time
• Ability to talk and have good hearing.

• Basic reading, writing and arithmetic skills
• Knowledge of phone system and protocol for answering phones.
• Professional verbal and written communication
• Computer literate with ability to learn new software applications.
• Discretion with confidential information
• Excellent organizational skills
• Pleasant and courteous demeanor with staff, callers and clients.

• Minimum of high school diploma or one to three years of clerical experience

• Good interpersonal skills and the ability to get along with diverse personalities (clients, physicians, staff and general public)
• Good communication skills, written and verbal
• Ability for discretion with confidential information
• Ability to multi-task and cope with stressful situations
  
  Ability to be trained and use computer systems

• Basic reading, writing and arithmetic skills
• Ability to pass annual competencies
• Understanding of HIPAA rules
• Ability to apply common sense understating to carry out instructions furnished in written, oral or diagram form
• Ability to deal with problems involving several concrete variables in situations
• Basic understanding of mental health/mental illness

I have read and understand my job description.

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