Support Specialist - Cerner

Job Description

• Provide clinical knowledge and support to physicians and clinical staff in order to provide ongoing support for Computerized Electronic Record (Cerner) on all Aultman campuses.
• Possesses core knowledge of all Cerner applications to support and assist end users.
• Continually promotes patient safety to the highest level through application of the Computerized Electronic Medical Record.
• Participates in the assessment, documentation, and workflow evaluation, collaborating in projects & with Clinical teams to optimize of clinical systems.
• Provides continual and new educational information regarding clinical systems functionality and resulting optimization processes to system end users.
• Works collaboratively with users of clinical information systems, functioning as key clinical liaison between both clinical and non-clinical areas and as well as with all departments within the Information Systems Division.

• Answer “33
  
  DOC” support line, troubleshoot issues, elevate as necessary and provide feedback on resolution.
• Monitor Cerner Help Desk as assigned and work to promptly resolve and or elevate tickets, providing feedback to customers within Department designated timeframe.
• Maintains visible presence on clinical units and ongoing contact by daily ongoing rounding.
• Involvement in development of all types of education & participates in the development of education plans and training materials.
• Assist and support go live implementation of projects, applications and upgrades.
• Provide ongoing education, training for clinical information system applications and workflow process changes.
• Summarize observations, issues, new processes and assists with development of options, recommendations & plans to improve end‑user workflow process.
• Assist with optimization projects as assigned.
• Collaboration, problem solving and trouble shooting for clinical system.
• Documents, measures, collects data related to clinical processes and performance improvement through audit activities.
• Assists with writing of policy & procedures for clinical process and workflow.
• Facilitates effective communication with the clinical staff, providers and information technology.
• Participates in system testing as needed.
• Assists with assessment & analysis of the workflow process on the units for optimization.
• Communicates as instructed to end-users on units and on all Aultman campuses.
• Assists with Meeting agendas & planning for meetings, minutes.
• Participates in research, training and education as requested.
• Participate in new projects as assigned.
• Maintains an up‑to‑date knowledge of current trends and issues in health care, nursing practice, healthcare informatics, national and state trends and standards 2.20.2017, including legal implications of and electronic record and optimization.
• Participates in presentations and publications regarding clinical informatics attending conferences and training as directed.
• Maintain collaborative relationships with team in addition to Nursing and Technical communities.

• Minimum of 3 years experience at Aultman Hospital.
• Knowledge of current practice and workflow.
• Comfortable working with all end users and Physicians.

• Bachelor’s Degree and/or Master’s Degree preferred in Nursing or other Clinical Area.
• Must be licensed in the State of Ohio.
• Must demonstrate thorough knowledge of Clinical practices and principles.
• Must have current up‑to‑date CPR training.

• Proficient computer skills in Microsoft Word, Excel, Power Point and Outlook.
• Knowledge and current usage of the Cerner Documentation System.

• Positive Role Model.
• Excellent communication and customer service skills to the end users and Clinical Informatics team.
• Commit to providing a positive experience for the end-user.
• Comfortable making decisions for patient safety and to the benefit of the organization.
• Positive leader and role model promotes team environment.
• The position will be accountable, flexible to new assigned projects as needed.
• Self‑motivated.
• Demonstrates autonomy.
• Follows chain of command in communication process.
• Catalyst for change.
• Able to work in a team environment.
• Excellent analytical and…