Patient Access Trainer - Cerner - Cycle

PATIENT ACCESS TRAINER - CERNER - HOURLY CYCLE

Req# 36022

Aultman Health Foundation , CANTON , OH

Aultman Health Foundation

Full Time , Day Shift , 8

Position Summary

The Clinical Informatics Patient Access Trainer serves as a liaison between Clinical Informatics, Information Systems, ambulatory practices, and end users to support the effective use of the electronic medical record and related patient access (front-end/back-end office) workflows. The Trainer develops and delivers education for new and existing staff, provides ongoing system and workflow support, assists with issue resolution, maintains training resources and environments, and supports implementations, upgrades, and go-live activities.

Through practice rounding, collaboration, communication, and workflow assessment, the trainer promotes patient safety, system optimization, consistent adoption, and a positive end-user experience across Aultman provider practices.

Department Summary

Clinical Informatics Department Mission

The department's role is to ensure that technology supports safe, efficient, compliant, and effective patient care by aligning clinical workflows with information systems.

Core Responsibilities

• Project management for clinical and business system initiatives
• EHR system design, configuration, and optimization
• Testing of new functionality, upgrades, and changes
• Coordination of code upgrades and system maintenance
• Education and training of end users
• End-user support and issue resolution
• Regulatory and quality reporting support
• Workflow analysis and process improvement
• Integration of clinical and operational systems
• Change control and governance activities

Key Customers

The department supports both clinical and non-clinical users across Aultman Health System, including:

• Nursing staff
• Ancillary departments
• Laboratory
• Pharmacy
• Radiology
• Rehabilitation services
• Case Management
• Registration
• Medical Records
• Coding and Billing
• Revenue Cycle teams

Typical Team Structure

The department includes a variety of specialized roles such as:

• Application Analysts
• Senior Application Analysts
• Clinical Analysts
• Business Analysts
• Technical Analysts
• Clinical Support Team (CST)
• Clinical Educators/Trainer Specialists
• Regulatory and Meaningful Use Coordinators
• Team Leads and Management

Qualifications

• Associate degree or higher preferred; an equivalent combination of education and relevant experience may be considered.
• Knowledge of physician office front-end/back-end operations and workflows preferred.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Working knowledge of electronic medical record systems; experience with Oracle Health/Cerner applications preferred.

Department Qualifications

Skills

• Demonstrates professionalism and serves as a positive role model.
• Excellent verbal and written communication, facilitation, and customer service skills.
• Committed to delivering a positive, supportive end-user experience.
• Self-motivated, dependable, and able to work independently with appropriate guidance.
• Uses established communication and escalation pathways appropriately.
• Works effectively in collaborative, interdisciplinary team environments.
• Strong analytical, critical-thinking, problem-solving, and troubleshooting skills.
• Treats others with respect and provides constructive, professional feedback.
• Demonstrates punctuality, reliability, and accountability.
• Completes assignments accurately and on time, meets deadlines, and communicates proactively when barriers arise.
• Ability to assess current workflows, identify opportunities for improvement, and support successful change adoption.
• Demonstrates initiative and a willingness to learn new technologies, applications, and workflows.
• Strong organizational and time-management skills, with the ability to prioritize competing demands.
• Able to remain focused, adaptable, and effective in an environment with frequent interruptions and changing priorities.
• Ability to work effectively and professionally with physicians, clinical staff, administrative staff, and other end users.

Department Skills

• Develops education plans, training materials, and supporting resources for clinical information systems and workflows.
• Provides system and workflow training for newly hired personnel.
• Delivers ongoing education and training related to clinical information system applications, functionality, and workflow changes.
• Attends and actively participates in the Super User Resource Forum (SURF).
• Builds and maintains collaborative relationships within the Clinical Informatics team.
• Builds and maintains…