Guest Service Agent

About Us

Working at the Fairfield Inn and Suites by Marriott Canton offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Voted the #1 Hotel on Trip Advisor and a 2023 Marriott Gold Circle Award Winner, Fairfield Inn & Suites by Marriott Canton offers a quieter work environment just outside the city limits, directly off I-77.

We provide exceptional guest service in a friendly atmosphere. Located a short distance from Downtown Canton and seven miles from North Canton, our hotel is close to attractions like the Pro Football Hall of Fame, National First Ladies Library, and Amish country, as well as major employers like Timken, Marathon, and Freshmark. If you are passionate about hospitality and want to be part of a top-rated team, we would love to hear from you.

Working as a Full‑Time Guest Service Agent, Hotel Front Desk Clerk, or Front Desk Agent at the Fairfield Inn and Suites by Marriott in Canton, Ohio, offers a rewarding opportunity to be part of a dynamic hospitality team. The Full‑Time Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out.

With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

Financial Perks: NEXT DAY PAY

Time Off:
Vacation, Personal Days, and Holiday Pay

Exclusive Discounts:
Hotel, food, and beverage savings for personal travel

Professional Growth:
Online training courses

Additional Support:
Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check‑In and Check‑Out:
  Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer‑facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
• Previous roles that required managing…