Support Engineer

Overview

Location: Cleveland, OH, Canton, OH or Akron, OH

Work Arrangement: In Office

The Support Engineer provides onsite and remote technical support for a Ohio and Virginia. Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products to resolve problems for end users. Maintains office hardware and software inventories.

• Provides excellent technical assistance and desktop support to end users.
• Installs, modifies, and repairs computer hardware and software.
• Troubleshoots computer systems and/or printer hardware issues.
• Troubleshoots software issues.
• Troubleshoots miscellaneous network and server issues.
• Asks questions to determine nature of the problem.
• Walks end users through the problem-solving process.
• Documents end users queries, problems, and solutions.
• Follows up with end users to ensure issue has been resolved.
• Provides onsite support for Help Desk in a multi-location office.
• Maintains office hardware and software inventories.
• Serves as a back-up resource for the Help Desk call center.
• Ensures timely and accurate performance on assigned projects.
• Maintains compliance with project budgets, turnaround times, and deadlines.

• You have an Associate's Degree in Information Systems, Computer Science, or related field; an equivalent combination of education and experience may be substituted.
• You have 2-4 years of experience with Microsoft products.
• You have 2-4 years of experience with PC hardware.
• You have Advanced knowledge of Microsoft Windows and Microsoft Office.
• You have working knowledge PC and printer hardware.
• You have outstanding customer service skills.
• You have proven problem solving and troubleshooting abilities and attention to detail.
• You can communicate clearly in writing and verbally.
• You can work independently with minimal supervision.
• You can work on multiple projects and meet deadlines by setting priorities with work projects.
• You can establish and maintain effective working relationships with co-workers and clients.
• This position requires prolonged standing and sitting, some bending, stooping, and stretching, and the ability to lift 50 lbs.

Must be authorized to work in the United States now or in the future without visa sponsorship.

People join Eide Bailly for the opportunities and stay because of the culture. At Eide Bailly, we ve built a collaborative workplace based on integrity, authenticity, and support for one another. You ll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family s needs first. Hear what our employees have to say about working at Eide Bailly.

Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity.

Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program.

We ll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, Linked In or our About Us page.

For extra assistance in your job search journey, explore EB Career Resources - a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options.

Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.