Desktop Support Technician

On‑Site | Full‑Time

A Desktop Support Technician is needed to provide on‑site technical assistance to end users, supporting hardware, software, and basic network issues. This role handles Level 1–2 support tasks, ensures timely ticket resolution, and contributes to a stable and productive end‑user computing environment. It’s an excellent fit for someone with 1–2 years of IT support experience who enjoys hands‑on troubleshooting and customer interaction.

• Respond to and resolve support tickets for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot issues involving Windows and macOS environments, productivity applications, and common business tools.
• Assist with basic network troubleshooting, including LAN, Wi‑Fi, and VPN connectivity.
• Provide clear, professional communication and strong customer service.

• Diagnose and resolve hardware failures, performance issues, and peripheral malfunctions.
• Install, configure, and update software according to IT standards.
• Coordinate hardware repairs with external vendors when necessary.

• Perform basic user account tasks within directory and cloud environments.
• Assist with imaging, workstation setup, and device configuration.
• Support endpoint security tools such as antivirus, encryption, and MFA.

• Participate in hardware deployments, refresh cycles, and office moves.
• Maintain accurate inventory of IT equipment and assets.
• Prepare, configure, and issue new devices to end users.

• Document troubleshooting steps and resolutions in the ticketing system.
• Contribute to internal knowledge base articles.
• Collaborate with Level 1 teams and elevate issues appropriately.

• 1–2 years of experience in desktop support, help desk, or IT support.
• Working knowledge of Windows and macOS operating systems.
• Experience supporting productivity applications.
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience using a ticketing system.
• Strong customer service, communication, and problem‑solving skills.

• Certifications such as CompTIA A+, Network+, or similar.
• Experience with endpoint management tools.
• Experience supporting mobile devices (iOS/Android).

• Strong troubleshooting and analytical skills
• Clear, professional communication
• Ability to prioritize multiple requests
• Customer‑focused mindset
• Attention to detail and accuracy

This is a Contract position based out of North Canton, OH.

The pay range for this position is $18.00 - $21.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Feb 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.