IT Intern; Fall

Position Purpose

Assist team with data preparation and cleansing for migration to QAD 2016 ee and QAD EAM systems from iSeries (AS400) and iMaint, monitor and complete help desk tickets (Tier
1) for end-user support and troubleshooting of software applications, create and update work instructions, project scopes, etc., and assist with routine tasks.

• Data preparation and cleansing
• Monitor, research and complete help desk tickets for end-user support and troubleshooting
• Create and update user guides, manuals, work instructions, test scripts, etc.
• Participate in user acceptance testing for new applications and enhancements
• Gather requirements for new applications or enhancements to create project scopes and supporting documentation
• Development and modification of SQL queries and/or stored procedures
• Bug-fixing within internal applications
• Assist team with other projects and tasks as needed

• Current studies in the field of Information Technology

• Current studies in the field of Information Technology
• Strong customer-service orientation
• Strong understanding of SQL
• Basic understanding of Object-Oriented Programming, preferably C#,
• Familiarity with HTML, HTML5, CSS, CSS3, Java Script
• Above average communication skills, written and verbal – attention to detail is a must
• Proficient in MS Office/MS 365 (Word, Excel, PowerPoint, Teams, Outlook, One Note, etc.)
• Ability to work independently and as part of a team

• Ability to travel to division and plant sites as required (limited to none).
• Frequent sitting, work at computer for extended periods of time.

• Office setting.
• Exposure to cold data rooms where equipment is located.
• Plant floor environment requires the wearing of protective equipment.

• Strong verbal, written and interpersonal skills.
• Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.
• Customer service skills:
  Ability to demonstrate patience and understanding when helping users of IT services.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

We offer a full complement of benefits that include medical, dental, and vision insurance; life, travel, and disability insurance; a flexible spending account; 401K plans; a pension plan; paid holidays and vacation. We also offer financial assistance programs if you decide to adopt a child or want to pursue further education. We have a comprehensive wellness program and an Employee Assistance Program, that supports individuals in the proactive management of their overall health and wellness.