Client Strategy Lead

Client Strategy Lead About this position

As a Client Strategy Lead (CSL), you will serve as a strategic leader and trusted advisor to both prospective and existing clients, playing a critical role in driving business growth and client success. This position blends consultative leadership, strategic thinking and performance accountability within a fast-paced agency environment.

On the Pitch Team, you will be instrumental in winning new business, partnering closely with the Creative Director to develop and present high-impact digital strategies that clearly align to client goals, KPIsand ROI. You will translate complex marketing concepts into compelling narratives that inspire confidence and drive decisions.

• Act as a trusted advisor to clients, guiding strategic direction and influencing key business decisions
• Lead the development of comprehensive digital marketing strategies aligned with client goals and growth objectives
• Oversee strategy execution to ensure alignment with intended outcomes and measurable success
• Co-lead pitch efforts alongside the Creative Director to secure new business
• Develop and deliver persuasive, insight-driven presentations tailored to prospective clients
• Translate data, research and strategy into clear, compelling business cases focused on ROI and KPIs
• Partner with Creative, Development and Account teams to prioritize and execute strategic initiatives
• Provide clear direction through project briefs and collaborate with Project Managers to ensure seamless delivery
• Lead internal review and approval processes to ensure all deliverables meet strategic intent and client expectations
• Own performance outcomes by monitoring KPIs, ROIand campaign effectiveness
• Analyze data to generate insights and continuously optimize strategies for improved results
• Prepare and present performance reports and strategic recommendations to clients
• Identify opportunities to expand client engagements, increase wallet shareand support renewals
• Lead client meetings focused on performance, strategy and future opportunities
• Evaluate client satisfaction and relationship health (“heartbeat”), partnering with Account and Project Managers to proactively address risks
• Stay ahead of digital marketing trends and emerging technologies
• Continuously bring innovative ideas and new opportunities into client strategies

• Client relationship health and retention
• Strategic direction and execution of digital marketing initiatives
• Achievement of client KPIs and ROI targets
• Quality and effectiveness of deliverables
• Contribution to new business growth
• Leadership and alignment of cross-functional teams

• Strong expertise across digital marketing channels: SEO, Paid Media, Marketing Automation, Social, Content and Web Development
• Exceptional presentation and storytelling skills, with the ability to simplify complex concepts
• High emotional intelligence with the ability to “read the room” and adapt communication style
• Strategic thinker with strong analytical and decision-making capabilities
• Proven ability to thrive in a fast-paced, collaborative agency environment
• Hands‑on experience with marketing automation tools, ad platforms, CMSand social media platforms

• 5+ years of demonstrated success in digital marketing strategy, client leadership, campaign execution and pitch presentations. Management is a plus.

• 401(k) with company matching
• Comprehensive health, dentaland vision insurance
• Health Savings Account (HSA)
• Flexible work schedule
• Paid time off and parental leave
• Life insurance
• Employee referral program

• Full-time
• Monday - Friday
• Work location:
  
  In person

Email your resume to

The Karcher Group (TKG), founded in 1997, offers award‑winning web services, including digital marketing, web design and e‑commerce solutions, custom content management systems & website hosting. Our goal is to create an outstanding user experience, resulting in increased web traffic, leads and sales.

5590 Lauby Road Suite 8
North Canton, OH 44720