Network Administrator

Position Summary

Provision, deploy, configure, and administer various systems including Windows Servers, Hyper‑V, Azure Cloud, O365 Administration, SD‑WAN, firewalls, routers, switches, and various network monitoring tools. Work with vendors to diagnose network issues and assist with troubleshooting and resolution of level 1 support tickets.

• Perform remote, on‑site, phone and client‑side user support.
• Monitor trouble tickets and corporate incidents enterprise wide.
• Maintain client software and hardware such as Windows 11, Windows Server 2019, 2022, Office 365, Intune, Ubiquiti, Aruba.
• Lift and carry computer equipment weighing up to 50 pounds and move equipment.
• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Troubleshoot remote access connectivity problems.

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits
• Disability insurance
• Paid time off
• Employer‑matched 401(k) retirement savings plan
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employee feedback and suggestion forums

• Associate degree or Trade School certificate in a related field.
• 3‑5 years’ experience in a call center or service desk environment.
• Knowledge of SD‑WAN network topology (Aruba, Barracuda).
• Experience with switching, VLANs and network routes.
• Operating system proficiency:
  Windows 10, 11 and Windows Server 2019, 2022.
• Office 365 support experience.
• Intune suite knowledge.
• Wireless and wired LAN and Internet support.
• Effective troubleshooting and documentation skills.
• Experience creating a customer knowledge‑base.
• Collaborative communication approach.
• Utilizes sound judgment.
• Committed to achieving the company mission.
• Openness to new ideas and flexibility to differing opinions.
• Drive for change with a positive attitude.
• Willingness to act in a changing environment.
• Passion for growth and development within a team.
• Knowledge of commonly used IT concepts, practices, and procedures.
• Additional knowledge preferred in Microsoft Windows OS, Microsoft Office suite, Mobile Devices including Surface, Apple iOS.
• Strong hardware repair skills.
• Professional support troubleshooting skills preferred.

MMPA is an equal opportunity employer.

All applicants are required to undergo a drug screening and background check as part of the hiring process.