Desktop Support Technician

Job Description

Desktop support candidate will provide comprehensive computer hardware and infrastructure support.

• Resolve service desk tickets.
• Provide direct customer support and ongoing technology maintenance for the business environment.
• Act as a self‑starter with the ability to communicate effectively with customers and peers.
• Install, maintain, and support all field IT systems, including desktop and laptop hardware, Microsoft Windows operating systems, and configuration.
• Support software installation, network and stand‑alone printers, remote access, audio‑visual equipment, mobile devices, Cisco telephones, radios, and server computer hardware.
• Work independently, manage priorities, and meet time constraints.
• Demonstrate strong people skills and effective communication.
• Apply confidence in technical skills to solve problems.
• Collaborate as a team player to complete tasks and achieve goals.

This is a Contract position based out of Canton, OH. The role is fully onsite.

The pay range for this position is $25.00 – $28.00 per hour.

Eligibility requirements may apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision
• Critical illness, accident, and hospital cover
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

This position is anticipated to close on May 25, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector Law: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.