Canton Assistant Computer Technician

Job Description

This is a responsible and technical position necessary to provide technical assistance to computer users. The position is responsible for basic troubleshooting, installation and configuration of hardware and software, and works under the direction of the Network Technician, Computer Network Engineer, and/or management.

• Troubleshoot and replace hardware or software.
• Install hardware or software and verify correct installation.
• Provide basic hardware or software training.
• Provide technical assistance to computer system users either in person or by telephone.
• Works in support of more senior technical personnel by performing all aspects of hardware and software configuration.
• May receive, log and track trouble calls.
• Log all steps of problem resolution in technician work order system.
• Provide quality customer service by researching and solving problems with tools available.
• Prepare faulty equipment for shipment to vendors, including appropriate paperwork.
• Ensure proper backup procedures are followed on LANs and WANs.
• Perform all tape backup functions.
• Maintain printer cartridge inventory.
• Perform preventative maintenance as scheduled by Computer Network Engineer or Network Technician.
• Assists with the repair of desktop computers, printers, and other computer‑related peripherals.
• Meet deadlines on tasks and assignments based on priorities and estimates provided by senior technical personnel.
• Maintain schedule and meet deadlines on multiple longer‑term projects or assignments in the face of a heavy short‑term workload.
• Communicate effectively with City of Canton internal and external customers to ensure successful problem resolution.
• Exhibit effective writing communication skills through work order logs, correspondence and documented procedures.
• Keep abreast of professional developments in the field by reading and studying trade magazines, attending training seminars, etc.
• Other duties as assigned.

• Knowledge of computer equipment, printers, and other computer related peripherals.
• Working knowledge of Windows and other City supported software.
• Ability to install and execute PC software packages.
• Basic knowledge of networking concepts, local networks and devices used to connect/support them.
• Understanding of backup/recovery procedures on LANs and WANs.
• Self‑motivated and capable of utilizing current tools and practices to solve problems and recommend solutions.
• Ability to meet objectives and deadlines while handling an extremely heavy workload.
• Ability to keep current with new technical developments in the information systems field.
• Excellent verbal, written and interpersonal skills to provide technical assistance to computer users.
• Ability to present ideas effectively, orally and in writing, and prepare technical reports.
• Ability to establish and maintain effective working relationships with co‑workers, other City departments, various agencies and the general public.
• Ability to provide guidance to less experienced co‑workers to support their training and development, and to effectively transfer knowledge within the department as well as to internal customers and suppliers.
• Must possess a valid Ohio driver’s license at all times.
• Must have the ability to read, write, use a computer keyboard, stand, walk, bend, and lift up to 50 pounds.

Minimum of an Associate’s Degree in Electronics, Computer Science or a related business field. In lieu of a formal education, at least 2 years of recent and relevant experience in Information Systems that provide the required knowledge, skills, abilities and experience.

City of Canton permanent, full‑time employees (working 30 hours per week or more) and eligible dependents become eligible for comprehensive health benefits on the first day of the month following 60 days of employment. Health benefits include hospitalization, outpatient services, prescription coverage, dental and vision coverage, and group life insurance. Time off benefits may include paid vacation, paid holidays and paid sick leave.

Full‑time employees may be eligible for Public Service Loan Forgiveness.

All qualified applicants will receive consideration for appointment without regard to race, religion, color, national origin, sex, political affiliation, age, type of disability, or any other non‑merit factor.