Assistant Computer Technician

Salary

$21.61-$26.92 per hour. Benefits add $10-$20 per hour.

• $21.61
• $22.93
• $24.26
• $25.59
• $26.92

Full array of benefits including comprehensive health insurance, paid vacations, paid holidays, a retirement plan, and sick time.

Provide technical assistance to computer users. This role performs troubleshooting, installation, and configuration of hardware and software under the direction of senior technical staff.

• Troubleshoot and replace hardware or software.
• Install hardware or software and verify correct installation.
• Provide basic hardware or software training.
• Offer technical assistance to users in person or by telephone.
• Support senior personnel by performing hardware and software configuration.
• Log and track trouble calls.
• Record all steps of problem resolution in the technician work order system.
• Provide quality customer service by researching and solving problems with available tools.
• Prepare faulty equipment for shipment to vendors, including appropriate paperwork.
• Ensure proper backup procedures on LANs and WANs.
• Perform all tape backup functions.
• Carry out preventive maintenance as scheduled by senior personnel.
• Assist with repair of desktop computers, printers, and other peripherals.
• Meet deadlines on tasks and assignments based on priorities and estimates.
• Maintain schedule and meet deadlines on multiple long‑term projects in a heavy short‑term workload.
• Communicate effectively with internal and external customers for successful problem resolution.
• Exhibit effective written communication skills through logs, correspondence, and procedures.
• Stay updated on professional developments by reading trade magazines and attending training seminars.
• Perform other duties as assigned.

Knowledge of computer equipment, printers, and related peripherals; working knowledge of Windows and City‑supported software; ability to install PC software packages; basic networking concepts; understanding of backup/recovery procedures on LANs and WANs; self‑motivation and the ability to meet objectives and deadlines under heavy workload; strong oral and written communication skills; valid Ohio driver’s license; physical ability to read, write, use a computer keyboard, stand, walk, bend, and lift up to 50 pounds.

Minimum of an associate’s degree in electronics, computer science, or related business field; or two years of recent relevant experience in information systems that provides the required knowledge, skills, and abilities.

All qualified applicants will receive consideration for appointment without regard to race, religion, color, national origin, sex, political affiliation, age, disability, or any other non‑merit factor.

Reasonable accommodations will be made for qualified applicants in need of them to perform the essential job functions.