Field Service Tech

Powell Industries seeks a Field Service Tech to install, configure, and support software and hardware solutions for clients in the North Canton area. You'll perform onsite diagnostics, resolve system, network, and application issues, and ensure high uptime for mission-critical platforms. Responsibilities include deploying updates, maintaining equipment, documenting work, and training users. You'll collaborate closely with engineering and support teams, working in a fast-paced, client-facing role with significant autonomy and growth potential in cutting-edge IT and software technologies.

Responsibilities

• Install, configure, and maintain Powell Industries software and hardware solutions at client sites in the North Canton area
• Perform onsite diagnostics and troubleshoot system, network, and application issues to minimize downtime
• Deploy software updates, patches, and firmware in coordination with engineering and support teams
• Conduct preventative maintenance and repair of IT and related hardware
• Document work performed, configurations, and resolutions in ticketing/ITSM systems
• Provide end-user training and communicate technical information clearly to non-technical stakeholders
• Collaborate with internal teams to escalate complex issues and provide feedback for product improvements
• Manage schedule, travel routes, and priorities to meet service level expectations

Required Skills

• Field service troubleshooting
• Windows and Linux administration
• Network configuration (TCP/IP, VPN)
• Hardware installation and repair
• Enterprise software deployment
• System diagnostics and logging
• Customer support and training
• Technical documentation
• Ticketing/ITSM tools
• Time and route management