Program Manager - Veteran Services, Honor

Description

Program Manager

Veteran Services, Honor Home

Full-Time

$50,000/Year

Schedule:
Determined on a case-by-case basis;
On-call responsibilities

Provides support and oversight of basic program operations; supervises and develops Social Service Assistant (SSA) staff; assists in providing direct services to residents.

• Oversee daily operations of shelters, including general upkeep of the facility and property grounds, and coordinate various activities for residents.
• Plan and organize SSA and volunteer training and supervision, as well as monthly meetings with SSAs and volunteers to ensure programming complies and is efficiently operating under the Trauma-Informed Care model.
• Lead by example as a Trauma-Informed Care leader to assist in the provision of direct service to residents.
• Complete the monthly shelter schedule to ensure 24/7 coverage by SSAs and provide on-call assistance to SSAs as needed.
• Participate in the interviewing and hiring process for SSAs and volunteers.
• Coordinate with the supervisor of shelter Case Managers to ensure clients’ needs are being met.
• Complete performance evaluations for SSA.
• Works cooperatively with the Director of Veteran’s Services to maintain adherence with all program and agency reporting requirements, as well as identify and reports unmet needs.
• Provide leadership to ensure team cohesiveness and to promote program goal achievement.
• Attend agency and team meetings.
• Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification requirements.
• Fulfill other duties as assigned.

• Ability to model trauma-informed communication, fair and equitable treatment, management of conflicts and work in a team environment.
• Knowledge of trauma-informed care, client-centered model and conflict resolution.
• Ability to network effectively with other professionals.
• Possess high organizational skills and the ability to handle multiple projects at once.
• Work as an effective team leader.
• Management experience preferred.
• Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).

Bachelor’s degree in human services or related field preferred. High School diploma or equivalent required. Requirements may be waived based on evaluation of experience.

Experience working with individuals and families in a residential setting and/or serving unhoused individuals, veterans, low income, and mental health populations. Supervisory experience in non-profit preferred.