Service Manager

Service Manager

Canton, OH

Imperial Conveying Solutions provides custom solutions in conveying bulk material through our experience & expertise to the benefit of our clients.

• Health, dental, and vision insurance
• Retirement plan (401k)
• Paid time off and holidays
• Company vehicle or travel reimbursement (if applicable)

• Associate's or Bachelor's degree in Business, Management, Technical Services, or a related field preferred
• 3–5 years of service management, service sales, estimating, or related experience
• Proven experience in customer-facing sales and business development
• Strong understanding of service operations, labor costing, and estimating practices
• Excellent communication, negotiation, and relationship-building skills
• Proficiency with service management, estimating, and CRM software
• Strong organizational and problem-solving abilities
• Ability to manage multiple projects, deadlines, and customer priorities

• Manage and oversee the daily activities of the service department.
• Schedule and coordinate service work to maximize productivity and efficiency.
• Ensure timely completion of service projects while maintaining quality standards.
• Monitor workflow, labor utilization, and department performance metrics.
• Maintain compliance with company policies, safety regulations, and industry standards.
• Manage inventory, equipment, and service-related resources.

• Identify and pursue service sales opportunities with existing and prospective customers
• Meet or exceed service revenue and profitability targets
• Develop and maintain strong customer relationships to generate repeat business
• Conduct site visits and customer consultations to assess service needs
• Promote maintenance agreements, repair services, upgrades, and additional service offerings
• Collaborate with customers to develop cost-effective service solutions

• Prepare accurate service estimates, proposals, and quotations based on customer requirements
• Review project specifications, labor requirements, materials, and equipment needs
• Ensure pricing aligns with company margins and profitability goals
• Follow up on submitted quotations and negotiate service agreements when appropriate
• Coordinate with technicians and vendors to develop accurate scopes of work
• Maintain records of quotes, proposals, and awarded projects

• Serve as the primary contact for service customers
• Address customer inquiries, concerns, and escalated issues in a professional manner
• Ensure high levels of customer satisfaction throughout the service process
• Communicate project status, timelines, and expectations clearly to customers

• Lead, coach, and develop service technicians and support staff
• Conduct performance evaluations and provide ongoing training
• Prepare reports on service activity, sales performance, profitability, and customer satisfaction
• Assist with budgeting, forecasting, and strategic planning for the service department

If this sounds like the position for you, apply with a current resume today!