Assistant Director Student Success

Assistant Director of Student Success

The Assistant Director of Student Success provides leadership and operational oversight for the Student Success Center and Library, including budget management, staffing, and the delivery of tutoring and academic support services. The Assistant Director ensures compliance with the Americans with Disabilities Act (ADA) and disability accommodation processes while maintaining systems to assess service effectiveness and utilization. Additionally, the Assistant Director collaborates with campus partners to enhance student success initiatives and develops community partnerships to support student needs and referrals.

The Assistant Director also supports the Dean of Student Success by managing daily operations related to the student success division, assisting with conduct and Title IX processes, approving accommodations, and providing leadership coverage as needed.

Areas of Oversight

Summary:

• Aultman College Student Success Center and Health Sciences Library and respective coordinator, librarian and assistant librarian.
• Provides day-to-day operational oversight for Student Success Division functions, including registrar and advising-related processes, while not directly supervising the Registrar or advising teams.

Qualifications:

• Bachelor’s degree, master’s degree preferred.
• 2-5 years of higher education experience required.
• Demonstrated prior experience supervising staff, teams, or departmental functions.
• Experience with student information systems such as SONIS, Banner, Workday, Ellucian or others, preferred.

Skills:

• Demonstrated leadership experience and the ability to guide and support staff.
• Strong organizational abilities, including the capacity to work independently with minimal supervision.
• Proficiency in computer systems, software applications, and related technologies.
• Adaptability to changing work environment or needs.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to collaborate effectively with a wide range of students, faculty, staff, and community partners.
• Flexibility to work evenings and weekends as needed.
• Ability to successfully complete a criminal background check and drug screening as a condition of employment.

Responsibilities:

• Oversee daily operations of the Student Success Center (SSC), including budget planning, budget management, mentoring, and supervision of SSC staff, Library staff, tutors, and student assistants.
• Oversee tutoring services, including the recruitment and hiring of qualified tutors and consultants.
• Oversee disability support services to ensure full compliance with ADA requirements, including reviewing and approving accommodations in alignment with institutional policies.
• Facilitate referrals for students with critical or urgent needs to appropriate community resources.
• Collaborate with program directors, faculty, and other campus stakeholders to expand and enhance Student Success services.
• Maintain systems for monitoring service quality and usage and provide regular reports to leadership.
• Address and resolve day-to-day operational issues and inquiries for the division.
• Maintain compliance related to Title IX, Hazing and student conduct.
• Manage student conduct and Title IX processes in accordance with institutional policies.
• Provide coverage and support for division operations as needed.
• Build and maintain strong working relationships with Program and Assistant Directors to identify and address student needs.
• Develop and sustain partnerships with community organizations that support students’ academic and non-academic needs.

Department Responsibilities:

• Promotes Aultman RESPECT values to foster a healthy work environment, while maintaining an environment of fairness and inclusivity.
• Abide and engage in the Aultman Leadership Promise, ACE.
• Act
  - Meet with staff monthly.
• Communicate
  - Share information.
• Engage
  - Include colleagues in change initiatives.
• Abide and engage in the Aultman Leadership Values.
• Live our Mission
  - Demonstrate and support our mission and values in our day-to-day leadership.
• Think Strategically
  - Understand and communicate the vision and strategy.
• Lead with Integrity
  - Earn and give trust by…