Brew Shift Lead OH

Job Location:

4405 Tuscarawas St W - Canton, OH 44708
Salary Range: $11.00 - $11.00 Hourly

Our mission is to inspire a community of kindness through a revolutionary coffee experience. Shift Leads of our brew crew are the valuable individuals that execute that mission every day. Shift Leads report to their stand managers. A Shift Lead is responsible for managing the operations of a shift and leading the on‑shift crew. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift to ensure the integrity of our values, product, and service are maintained in the Manager’s absence.

A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations.

• Converse with customers to confirm their drink orders and correctly key them into our point‑of‑sale system.
• Be knowledgeable of all recipes and secret menu items.
• Know all stand processes and procedures.
• Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc.
• Make changes when necessary.
• Communicate with the stand management team about relevant developments in personnel, equipment, inventory levels, and operations.
• Assist the stand management team with the training and development of the team members.
• Collect payments for orders and correctly count back change to the customer.
• Prepare all drinks and premixes.
• Move with urgency, on the customer’s time.
• Remain productive and proactive throughout the entire shift, even when business is slow.
• Make personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language.
• Know our menu and drink customizations inside and out; notice if a customer may not be ordering what they truly want and help them identify and correctly order their desired drink, offering suggestions and recommendations when appropriate.
• Bring their best self to work every day (good hygiene, plenty of sleep, clean clothes, kept hair/makeup). Dress appropriately for their assigned positions.
• Be familiar with our shift change duties, checklists, and weekly chores.
• Always be clocked in and ready to work at their assigned position when their shift begins.
• Treat teammates and customers with respect and kindness.
• Maintain a safe and healthy work environment by following organizational standards and sanitation regulation.

• Ability to work a flexible schedule, including early mornings and late nights.
• Follow company procedures for communicating time‑off requests.
• Regularly work weekends and be available to work holidays if necessary.
• Create and maintain genuine, uplifting interactions.
• Previous management or leadership experience preferred.
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Work outside for prolonged periods, regardless of weather conditions.
• Lift up to 50 pounds.
• Work on their feet for several hours at a time.
• Climb a ladder and use a step ladder.
• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean.
• Safely walk between and around cars in the drive‑through lane.
• Safely use a utility knife.