Retail Cosmetics Brand Expert - Elizabeth Arden, Belden Village Mall

Job Overview

As a Beauty Brand Expert at Macy's, you are the go‑to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast – creating personalized routines, demonstrating new trends, and helping customers look and feel their best.

In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you’ll analyze sales data, identify opportunities, and deliver results in a fast‑paced, goal‑driven environment.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability.

• Every day starts with a positive example. As a Beauty Brand Expert Leader, you come in energized and ready to inspire your team – wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers.
• On the floor, you lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• You help maintain a shoppable space by ensuring testers are clean and well‑stocked, signage and pricing are current, and displays reflect brand standards.
• You help the team finish strong – reminding them to share Loyalty benefits, ensuring customers leave with everything they need, and ending each interaction with a sincere thank‑you, often using the customer’s name and adding a personal touch.
• You know that service starts with each other. You model collaboration, honesty, and care – supporting your peers so the whole team can better serve our customers and communities.
• And we know that excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate sound judgment, and a passion for the beauty industry.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and…