Member Specialist

Position Summary

Provides member service. Maintains the checkout area and resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self‑service technology. Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies for different membership and payment types. Follows safety standards, procedures, and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise, correcting and reporting unsafe situations to facility management.

Maintains entrance areas, acknowledges members, verifies membership cards, identifies member needs, assists members with purchasing decisions and locating merchandise, promotes the company's products and services, zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.

Maintains exit areas, reviews member receipts, acknowledges the member, and identifies member needs. Seeks to secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity, maintains paperwork, logs and other required documentation, executes emergency response procedures, and ensures compliance with company security and safety practices.

Assists with training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.

Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy and applying these in business processes and practices.

Completes work assignments and priorities using policies, data and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines and expectations; carries out tasks; communicates progress and information; recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties and feedback.

Respect the Individual:
Embraces differences in people, cultures, ideas and experiences and creates a workplace where associates feel seen, supported and connected.

Respect the Individual:
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual:
Strengthens the team by helping, developing and mentoring others and recognizing others' contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart values to support our culture, holds oneself and others accountable, and supports Walmart’s regenerative goals.

Act with Integrity:
Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.

Serve our Customers and Members:
Delivers results while putting the customer first and making decisions based on reliable information.

Strive for Excellence:
Displays curiosity and desire to learn, takes calculated risks and demonstrates courage and resilience. Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; you will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education…