Account Manager - Canton Service

• Develop relationships withassignedcustomers to increase revenue and profitability
• Identify and pursueopportunities toupsell:service contract expansions, equipment additions, capital replacements,new lines of business (e.g., plumbing, controls, etc.)and service scope increases.
  
  Drive retention and growth by understanding customer business needs and helping them succeed
• Manage preventive maintenance agreement renewals and contract negotiationswithappropriate priceescalations
• Pursue and manage annualand multi-year
  
  T&Mcontracts and pursue annualpricing increases
• Identify and pursueequipment replacement opportunities through age analysis and failure trend tracking
• Coordinate planned service outages and major repairs with facility managers
• Maintain detailed knowledge of products and services to ensure they consistently meetcustomerneeds
• Communicate regularly with customers to ensure satisfaction and promote ongoing contract renewal
• Advise internal teams on product and service improvements based oncustomerfeedback
• Provide sales quotes and respond to requests for proposals
• Answer customers’ questions about services, prices, availability, or terms
• Prepare service contracts, quote prices, credit terms, or other bid specifications using company practices
• Emphasize service features based on analyses of customers’ needs and technical knowledge
• Negotiate prices or terms of service agreements
• Maintain customer records,pipelineand backlog, including regular use of customer and opportunity tracking systems tomaintainaccurateandtimelydata
• Visit establishments to evaluate needs or promote service sales
• Develop and deliver salespresentations;close sales
• Participate in sales forecasting and planning meetings
• Develop andmaintainprofessional communications with all levels of staff and customers
• Partner with business developmentto transition new customers to existing accounts

• Bachelor’s Degree in Business/Marketing/Engineering, or
• High School/Trade School Diploma (or GED/High School Equivalence Certificate) with 2-5 years of commercial HVAC/controls service or sales experience

• 3-5 years of experience in commercial HVAC, building services, or facilities management, with at least 2 years in account management or technical sales role. Experience managing service contracts and capital equipment salesrequired. Experience in preparing service contracts,cost estimates, andnegotiatingcontracttermsand price increases.
• Exposure to complex tasks within the job function; occasionally directed in several aspects of the work

• n/a

• Understanding of commercial HVAC systems, controls, and building automation
• Readingmechanical drawings and equipmentschedules
• Financialanalysis skills (ROI, life cycle costing, energy savings calculations
• Can interpret service reports and explain technical findings to non-technical buyers
• Attention to detail and ability to work independently
• Personal computer skills, strong typing ability, and knowledge of Microsoft Office
• Experience with Microsoft Dynamics 365preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to conduct site visits in mechanical rooms, rooftops, and other equipment locations. May require climbing ladders, working in temperature extremes, and wearing PPE.

This joboperatesin both an office and a field environment

Mustbe able to sit and/or stand for extended periods of time

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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