Account Specialist

Account Specialist

This role focuses on growing revenue from an assigned customer base by building strong relationships, understanding customer needs, and providing tailored solutions. You will manage the full sales cycle from lead management and quoting through to onboarding and ongoing account support, using CRM and ERP systems to maintain accurate records and deliver a high level of customer service. Working closely with internal sales operations and external sales teams, you will contribute directly to monthly, quarterly, and annual sales targets while promoting the organisation’s products and services with professionalism and care.

• Achieve monthly, quarterly, and annual sales goals for the assigned customer base, contributing to overall corporate sales targets.
• Use warm calling techniques to establish rapport, build trust, and maintain strong relationships with customers.
• Listen carefully to customers to identify their needs, recommend appropriate services, and provide accurate pricing.
• Clearly communicate the features, benefits, and unique services offered, ensuring customers fully understand the value proposition.
• Collaborate with outside sales regions to ensure a smooth workflow and coordinated approach on complex opportunities.
• Maintain accurate, complete, and up-to-date customer records in the CRM software, following established protocols.
• Prepare and issue quotations using CRM and ERP systems, ensuring accuracy and timely follow-up.
• Manage assigned leads effectively and support the onboarding of new customers to ensure a positive initial experience.
• Maintain regular and proactive contact with customers to strengthen relationships and encourage repeat business.
• Develop and maintain a working knowledge of the organisation’s products and services, staying informed about current offerings.
• Work closely with Sales Operations to support and improve current processes and ensure alignment across teams.
• Handle other projects and duties as assigned, contributing flexibly to the wider sales function.

• Proven sales, inside sales, or account management experience, with a focus on customer relationship development.
• Strong customer service skills, with the ability to build rapport and trust through frequent and professional communication.
• Critical thinking skills, with the ability to assess customer needs and propose appropriate solutions.
• Experience working in an ERP system to support quoting, order management, or related processes.
• Experience using Excel, including reading and working with spreadsheets and data.
• Experience using sales CRM software and other sales tools to manage leads, opportunities, and customer records.
• Ability to read and interpret documents such as Excel worksheets, quotations, purchase orders, and shipping documentation.
• Ability to write professional emails and correspondence that are clear, concise, and customer-focused.
• Confidence in speaking effectively before groups of customers or team members.
• Ability to tactfully manage stressful and difficult situations while maintaining professionalism.
• High attention to detail and a strong focus on accuracy in all tasks.
• Professional written and verbal communication skills.

• Previous inside sales experience is preferred, particularly in roles involving CRM and ERP tools.
• Strong business acumen, with the ambition and drive to learn and succeed in a sales-focused environment.
• Comfort working with multiple systems and tools, including CRM, ERP, and Excel.
• Willingness to collaborate closely with sales operations and external sales teams to improve processes and outcomes.

Contract to Hire
, North Canton, OH.

Pay range: $29.00 - $30.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Position anticipated to close on…