Account Manager

Canton Drop Forge is a worldwide leader in Custom and Closed Die Forgings. Thanks to our over 100 years of prosperity as a company, we provide top benefits for our valued employees to prosper and reach their greatest potentials. Becoming a member of Canton Drop Forge means joining a team that benefits from more than a century of learned knowledge and industry skills.

At Canton Drop Forge , you'll gain valuable experience in servicing our six major markets of expertise. We lead the way in closed die forging innovation for the aerospace, oilfield, power generation, mechanical power transmission, off-highway and railway industries.

Position Overview:

Canton Drop Forge is seeking an Account Manager to serve as a key point of contact for assigned customer accounts within our forging business.

This position is responsible for managing the day-to-day commercial relationship with assigned customers and coordinating internally to ensure customer requirements are understood, communicated, and executed. The Account Manager will work closely with customer teams, Operations, Supply Chain, Engineering, Quality, Metallurgy, and other internal teams to support quoting, order management, delivery performance, and overall customer satisfaction.

This role requires someone who can effectively balance customer expectations with the realities of a complex heavy-manufacturing environment. The successful candidate will be organized, responsive, commercially minded, and comfortable taking ownership of customer needs from inquiry through delivery. This role requires frequent travel, that may reach up to 50% travel requirements as necessary.

Key Responsibilities:

• Customer Account Management: Serve as the primary day-to-day commercial contact for assigned customer accounts. Develop and maintain strong, professional relationships with customers and understand their ongoing business requirements. Respond to customer inquiries regarding quotations, orders, delivery status, commercial requirements, and other account needs. Maintain regular communication with customers regarding changes, concerns, priorities, and commitments. Proactively identify potential customer issues and coordinate resolution before they impact the customer relationship.
• Quoting & Commercial Support: Coordinate customer requests for quotation and work cross-functionally to obtain the information necessary to develop accurate and timely responses. Support preparation and communication of quotations, pricing information, lead times, and other commercial terms. Maintain visibility to open quotations and ensure appropriate customer follow-up. Partner with Sales leadership to support account strategy, growth opportunities, and customer retention. Identify additional commercial opportunities within assigned accounts and potential new customers within assigned region.
• Order Management: Review customer purchase orders for accuracy and alignment with quoted requirements. Process and maintain customer orders within the Company's ERP system. Monitor open orders from entry through shipment and maintain visibility to changes affecting customer commitments. Coordinate customer-requested changes and ensure requirements are appropriately communicated to affected internal functions. Maintain accurate customer, order, pricing, and commercial information within applicable systems.
• Cross-Functional Coordination: Serve as a central commercial connection between the customer and internal departments. Work closely with Operations, Supply Chain, Engineering, Quality, Metallurgy, Procurement, and Shipping to understand order status and resolve issues. Communicate customer priorities and requirements to internal stakeholders. Coordinate responses when operations, quality,…