Field Service Tech

Field Service Technician

Shift: 1st

Department: Field Service

Reports To: General Manager

Classification: Non-Exempt

Location: US-OH-Canton

• Provide customer service and support during field visits
• Build and maintain positive relationships with customers
• Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
• Understand customer requirements and make appropriate recommendations and briefings
• Produce timely and detailed service reports
• Comprehend installation and maintenance manual
• Understand shipping bills of materials packing and marking methods
• Complete purchase requisitions and submit internal requisitions
• Provide quotes to customers for replacement parts

• Troubleshoot, test, measure, and repair equipment on site
• Ability to read blueprints and CAD drawings

• Five years’ experience in a production environment preferred
• Personal Protection Equipment Training (PPE), Lock Out-Tag Out Onsite training available
• Forklift and Overhead Crane Certification
• Onsite training available

• Ability to lift, carry, push, and pull up to 25lbs.
• Prolonged periods of sitting
• Able to travel

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long-term)
• Vacation and holidays
• 401k

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated.

IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at  or any IES office to request assistance.