Automotive Service & Parts Cashier

Service and Parts Cashier Job Description Responsibilities

• Customer Service:
  • Greet customers promptly and courteously.
  • Address customer inquiries about services, parts, pricing, and policies.
  • Assist customers in understanding their invoices and service charges.
• Transaction Handling:
  • Accurately process cash, credit, and check transactions.
  • Ensure all transactions are recorded properly and handle any discrepancies promptly.
  • Prepare cash deposits and reconcile cash drawers at the end of the shift.
• Invoice Processing:
  • Generate invoices for services and parts accurately.
  • Ensure that all parts and labor charges are correctly inputted into the system.
  • Verify and process warranty claims as needed.
• Coordination:
  • Collaborate with service advisors and parts department to ensure seamless customer service.
  • Coordinate with technicians to confirm service completion and relay information to customers.
• Administrative Duties:
  • Maintain a clean and organized cashier area.
  • Assist in inventory management by tracking parts sales and stock levels.
  • Handle filing and record-keeping tasks related to service and parts transactions.
• Problem Resolution:
  • Address and resolve customer complaints or direct them to the appropriate personnel.
  • Manage refunds or exchanges following dealership policies.

• Education: High school diploma or equivalent.
• Experience: Previous experience in a cashier role or customer service preferred; familiarity with automotive services is a plus.
• Skills:
  • Strong numerical and cash-handling abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in using computer systems and point-of-sale software.
  • Ability to work independently and as part of a team.
• Personal Attributes:
  • Detail-oriented and organized.
  • Friendly and approachable demeanor.
  • Ability to handle stressful situations calmly and effectively.

• Typically works in a dealership setting with a combination of standing and sitting.
• May require working weekends or evenings depending on the dealership's hours.