Parts Support Specialist

Target Responsibilities

• Greet all customers promptly and courteously as they enter the store and help them with their specific needs.
• Fills parts requests for the service techs and customers.
• Participates in rolling inventory checks.
• Manages difficult or emotional customer situations.
• Solicits customer feedback to improve service.
• Responds to requests for service and assistance.
• Speaks clearly and persuasively in positive or negative situations; responds well to questions.
• Follows all company and vendor policies and procedures.

• Begin each workday with a positive attitude by encouraging each counter person to meet their daily and weekly goals. Work to develop a sense of “team” in the parts department and across other departments.
• Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.
• Discusses use and features of various parts.
• Continually seeking technical and product knowledge, staying abreast of new developments, study and follow OEM recommendations.
• Fills customer orders from stock.
• Prepares sales slip or sales contract.
• Receive payment, make proper change and wrap or bag merchandise for customer.
• Advises customer on substitution or modification of part when replacement is not available.
• Examines returned part to determine if defective, and exchanges part or refunds money.
• Receives and fills telephone orders for parts.

• Marks and stores parts in stockroom according to prearranged system.
• Takes inventory of stock, Present and accurate count to the parts manager.
• Keep parts room clean and free of clutter.

• Meet with Manager to discuss improvement processes to be implemented during the next quarter.

• Meet with Manager to discuss year-end results, goals and objectives for the upcoming year.