Sales Associate

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Store Name: Outlets At El Paso

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing the customers’ wait time.
• Positively resolve customer service–related issues as they arise, determine resolution or escalating further, and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0-2 years of relevant job experience, minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.