Sales Advisor

About the Role

As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store, actively sell our products, and offer support and guidance. You will use your fashion and product knowledge to provide customers with all relevant information needed for the best experience. Additionally, you will work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of the store team to deliver an excellent customer experience.

• Provide excellent customer service by welcoming and guiding customers, supporting them with direct customer service.
• Engage in conversations with customers to give them excellent service.
• Guide customers through fashion trends, stories and products across all store areas.
• Promote and sell products effectively.
• Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Keep up‑to‑date with fashion trends, styles, brands, products, competitors and relevant influencers.
• Use product and fashion knowledge to share relevant information with customers.
• Share service, fashion and store operations knowledge with colleagues, retaining and sharing skills.
• Follow all procedures, routines and legal requirements in all store areas.
• Give and receive feedback with colleagues to learn, develop and support each other.
• Participate in onboarding, introduction processes, trainings and courses relevant for your role and future development.
• Complete full garment cycle from unpacking and refill to steaming, ensuring good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Maintain a clean and tidy sales floor and back‑of‑house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories following visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Follow best practice for in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role.

• Passion for fashion and everything created in‑store.
• Motivation to give customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in a dynamic and collaborative environment that can be applied to the role.
• Experience working with customer service in fashion, retail or other service‑related industries.

• Valuing diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation and disability.
• Inclusive values‑driven organization guided by 7 unique values.
• Access to Colleague Resource Groups for community and networking among colleagues.
• Open to being yourself at work.
• Access to a large global talent community, unlimited career growth and aspirations.
• Comprehensive benefits including health insurance, wellness and family support programs, company‑match retirement plan, paid leave and paid time off.
• Community day to serve local community.
• Employee discount at H&M, Other Stories and COS.

Job Status:
Hourly, Non‑Exempt

EEOC Code: SLS

Compensation:
Sales Associates Pay Rate $12.50 per hour (range may vary based on qualifications).

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at  and use Ask a Question.

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