Shopping Ecommerce Dept. Manager

The Street Side Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/she serves as the Street Side leader at store level and is responsible for achieving e-commerce productivity goals while maintaining superior guest service and satisfaction. He/She provides ongoing technical training, coaching, and development of the Street Side team.

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for the sourcing, interviewing, and selection of all e-commerce team members
• Responsible for the training, scheduling, performance management (to include discipline, separations, etc.) for all e-commerce team members to ensure product meets guest demand in an effective and controlled manner
• Accurately selects the highest quality product offering for our Street Side guests to meet and exceed company expectations of providing Ultimate Service
• Sets and notifies team members of daily operational goals to gain team buy-in
• Monitor product movement and notify Grocery team when adjustments in ordering are needed
• Assist E-Commerce team in workload management, monitoring out of stocks and checking product substitutions when necessary
• Assist with overall guest and team member safety
• Designates and assigns trainers as necessary