Director of Franchise Engagement

Benefits:

• Childcare Benefits
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

The Learning Experience is seeking an experienced Director of Franchise Engagement to guide franchise owners through the development journey from franchise agreement signing through new center opening.

Serving as a primary connection between franchisees and corporate teams, this role keeps owners informed, projects moving, and stakeholders aligned throughout site selection, real estate development, pre-construction, and opening preparation.

• Serve as a primary point of contact for franchise owners throughout the development process
• Guide franchisees through key milestones, expectations, decisions, and next steps
• Provide clear and consistent updates regarding project status, site activity, and development timelines
• Build trusted relationships while setting expectations and maintaining accountability
• Ensure questions, concerns, and action items are addressed by the appropriate internal partners

• Track franchise development projects from agreement signing through site selection, pre-construction, and opening preparation
• Coordinate site matching requests, site evaluations, and development activities with franchisees and internal teams
• Monitor project milestones, dependencies, and deliverables across the development pipeline
• Identify potential delays or obstacles and elevate risks before they impact project timelines
• Facilitate successful handoffs between Development and New Center Opening teams

• Coordinate closely with Real Estate, Construction, Operations, Legal, Finance, Marketing, and other corporate teams
• Align franchisee expectations with internal project timelines and requirements
• Facilitate communication between franchise owners, brokers, developers, and corporate stakeholders
• Help resolve cross-functional issues that could affect development progress or the franchisee experience

• Maintain accurate franchise development records, CRM information, project trackers, and action items
• Provide visibility into project status, upcoming milestones, risks, and outstanding decisions
• Support franchisee onboarding and access to required systems, resources, and processes
• Identify opportunities to improve development workflows, communication, and the overall franchisee experience

• Bachelor’s degree in Business, Real Estate, Project Management, Hospitality, Operations, or related field preferred
• 7+ years of experience in franchise development, franchise operations, real estate development, project management, multi-unit operations, or client-facing business roles
• Experience working directly with franchise owners, business owners, or external clients strongly preferred
• Experience in franchise, retail, restaurant, hospitality, education, or other multi-location environments preferred
• Strong project management skills with the ability to manage multiple development timelines simultaneously
• Excellent written and verbal communication skills
• Strong relationship management, stakeholder management, and expectation-setting abilities
• Highly organized with exceptional follow-through and attention to detail
• Experience with CRM and project management systems;  experience preferred
• Ability to navigate complex, cross-functional projects in a fast-paced environment