On-Site Call Center Lead — Coach CSRs
Job in
Cape Coral, Lee County, Florida, 33990, USA
Listed on 2026-06-17
Listing for:
Shamrock Plumbing
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Shamrock Plumbing, located in Cape Coral, Florida, is seeking a Call Center Team Lead to improve customer service performance in a growing residential services platform. The ideal candidate will lead a small team, monitor call quality, and ensure compliance and performance metrics are met. Responsibilities include CSR coaching, call monitoring, and performance reporting. The role requires 2+ years of call center experience, strong communication skills, and a high school diploma.
The position offers competitive hourly pay with incentives and benefits.
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