Customer Service Representative - Onsite

Overview

This position will be located on-site in North Lauderdale, Florida.

As a Customer Support Specialist you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

To apply , click “Apply Now” in the job posting or visit the TP Careers site,

Your Responsibilities

As a Customer Service Representative, you will be the front-line ambassador to our brand, dedicated to delivering a consistently high level of customer satisfaction. In this role you will be responsible for handling inbound calls, emails and cases resolving customer inquiries, and providing exceptional service that not only meets but exceeds customer expectations. The ideal candidate will be a compassionate, empathetic, and solutions-oriented individual with a genuine passion for helping people.

This role requires a strong focus on first-call resolution, building positive customer relationships, and contributing to our company's reputation for outstanding service.

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• High School Diploma or equivalent
• 18 years of age or older
• Proven call center experience
• Typing 30 WPM
• Proficient in PC operation and navigation
• Entry‑level network troubleshooting
  • Ability to set up home Wi‑Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
• Able to work independently
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Strong listening skills

Key

Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational
  
  Skills:
  
  Strong organizational and problem‑solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open‑Mindedness: Open‑mind approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well‑being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We also welcome applications from active‑duty service members, veterans, and military families. Please mention your service to the recruiter.

If you require reasonable accommodation during the application process, please contact us at 877‑877‑3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.