Client Experience Specialist; CX

As a Client Experience Specialist, you'll become an expert in our products, systems, and industry. You'll work closely with clients, installers, glaziers, contractors, and internal teams to solve problems, provide technical guidance, and create the kind of experience people remember.

This is a role for someone who enjoys learning, takes ownership, and genuinely likes helping people succeed.

• Support clients with product questions, troubleshooting, and solution recommendations
• Build trust through professional, responsive, and thoughtful communication
• Learn IGT products, installation concepts, and technical applications
• Resolve claims, concerns, and service challenges with urgency and accountability
• Collaborate with Revenue, Operations, Product, Supply Chain, and Branch teams
• Help improve processes, workflows, and the overall client experience
• Participate in the development of new standards, SOPs, and training materials
• Leverage technology and AI tools to improve efficiency and service quality

• Strong communication skills in English and Spanish
• Experience supporting B2B clients or professional business relationships
• A warm, professional, and solution-oriented communication style
• Exposure to AI tools and comfort learning new technologies
• Strong follow-through and attention to detail
• Ability to remain calm under pressure and navigate challenging situations professionally
• A positive attitude, curiosity, and willingness to learn
• Someone who sees problems as opportunities to create a WOW Experience

• People who enjoy helping others
• People who ask questions and keep learning
• People who take ownership instead of waiting for instructions
• People who want to build something better, not maintain the status quo
• People who care about relationships as much as results

• Full-time, in-person role
• Hialeah Gardens, Florida
• High exposure to multiple departments
• Long-term growth opportunities
• Product and professional development training
• Direct impact on client trust, retention, and brand reputation

At IGT, every interaction matters. We’re looking for future IGTiers who want to become experts, create trust, solve problems, and help us build the best Client Experience team in the industry.