Customer Service Specialist

Position Summary Viva Mas  Medical Centers is seeking a compassionate, service-driven, and solution-oriented Customer Service Specialist to join our team at our Pembroke Pines location. This role serves as a frontline support specialist dedicated to delivering an exceptional patient and member experience through personalized service, effective communication, and timely issue resolution.

The ideal candidate is passionate about customer service, enjoys helping others, and thrives in a fast-paced healthcare environment focused on serving the senior community.

Responsibilities Provide exceptional customer service to patients and members both in person and over the phone

Address patient concerns and assist with immediate service needs

Conduct follow-up calls regarding referrals, appointments, medications, and pending issues

Complete Daily Complaint Reports accurately and timely

Conduct Welcome Calls for newly registered patients

Follow up with patients who missed scheduled appointments and assist with rescheduling

Schedule appointments across multiple departments

Navigate and manage tasks within Next Gen PM/EHR systems

Support member retention and engagement initiatives

Collaborate with operational and clinical teams to ensure positive patient experiences

Assist with grocery card inquiries and activation support when applicable

Qualifications

High school diploma or equivalent required

Minimum of 2 years of customer service, patient relations, or member experience required

Healthcare, wellness, or service-industry experience preferred

Experience working with seniors or Medicare-eligible populations preferred

Strong conflict resolution and problem-solving skills

Excellent communication and interpersonal abilities

Bilingual English/Spanish or Creole preferred

Proficiency with Microsoft Office and computer systems required

Experience with EMR/EHR systems preferred

Working Environment Fast-paced healthcare and patient-focused environment

Frequent phone and in-person patient interaction

High computer and system usage required

Ability to multitask while maintaining professionalism and empathy

Ability to sit for extended periods while managing calls and documentationAHCA Requirements This position may require successful completion and maintenance of an AHCA Level 2 background screening in accordance with Florida healthcare regulations. Candidates must be able to meet all eligibility and compliance requirements prior to employment.

For additional information regarding AHCA background screening requirements, please visit:
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