Customer Service Representative

Position Title:

• Customer Service Representative

• City Hall.
• City of Zephyrhills.

• Starting Salary: $31,200.00 / $15.00/hr.
• Pay Grade Z-150.
• Non-Exempt.

Applicable.

• High school diploma or GED.
• Experience in modern office practices and procedures, including operation of computers, phones, calculators, and other standard office equipment.
• Past experience handling money.
• Knowledge of utility billing procedures and utility collections preferred.
• Ability to understand and follow oral and written instruction and establish and maintain effective working relationships with co‑workers and the public.

• Provides customer service in matters involving utilities, both in person and by phone, receives and processes payments, receives and resolves customer complaints, processes utility work orders and consumption reports, scans and files.
• Assists visitors to City Hall by locating and distributing materials, providing direction, and answering questions.
• Completes other related duties as assigned.

• Background check, credit check, and physical exam completed before employment.
• Possession and maintenance of a Florida driver license is required before employment.

The compensation package will start at the base salary range and may vary based on proven abilities of the individual selected. The City of Zephyrhills has an excellent benefit package, which includes medical, dental, life insurance, and Florida Retirement System (FRS).

TESTING:
To be determined.

The City of Zephyrhills is an Equal Opportunity Employer & Drug‑Free Workplace.