Service Support Coordinator

Join BERCO as a Service Support Coordinator in Cape Coral, FL!

Are you an organized, customer-focused professional who thrives in a fast-paced environment? If you enjoy balancing customer service, dispatch coordination, and administrative support while keeping operations running smoothly, we'd love to hear from you!

• Competitive Pay
• Paid Time Off:
  Paid holidays and generous PTO.
• Comprehensive Benefits:
  Health, vision, dental, and life insurance.
• Retirement Plan: 401(k) with company match.
• Career Growth:
  Opportunities for advancement, cross-training, and professional development.
• Team Environment:
  Work alongside experienced professionals in a collaborative and supportive workplace.

• Serve as the first point of contact for customers by answering incoming calls professionally and providing exceptional customer service.
• Dispatch technicians efficiently and coordinate service calls to maximize scheduling and response times.
• Create, update, and maintain accurate work orders and customer records in company systems.
• Monitor technician schedules and proactively adjust dispatches as needed.
• Communicate service updates between customers, technicians, and office staff.
• Support Operations, Accounting, and Management with administrative projects and daily office functions.
• Maintain shared inboxes, prepare customer correspondence, and assist with onboarding documentation.
• Cross-train in multiple office functions and contribute to continuous process improvements.

• High school diploma or equivalent required;
  Associate degree preferred.
• Two or more years of dispatching, customer service, administrative, or related experience.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office.
• Experience with ECI Vision is preferred but not required.
• Ability to quickly learn new software systems, including ECI Vision and Samsara.

• Ability to remain seated or standing for extended periods while performing computer-based work.
• Ability to use standard office equipment, including computers, phones, and printers.
• Occasionally lift and carry office materials weighing up to 25 lbs.
• Ability to communicate effectively by phone, email, and in person.
• Ability to work in a fast-paced office environment while managing multiple priorities.

BERCO determines compensation based on the cost of labor across several U.S. geographic markets. The pay range for this position is $18-20/hr and is based on several factors, including market location, job-related knowledge, skills, experience, and internal equity.