Front Desk​/Medical Assistant​/Receptionist Urgent Care

Benefits

• 401(k) matching

We are seeking a polished, friendly, and highly motivated Receptionist / Phone Sales & Customer Service Specialist to join our team in Wildwood, near The Villages, Florida.

This is an excellent opportunity for someone with strong receptionist, phone handling, sales, and customer service experience who enjoys helping people, creating a great first impression, and converting inquiries into booked appointments.

• Answer incoming phone calls, texts, and patient inquiries in a warm, professional manner
• Schedule appointments accurately and efficiently
• Provide outstanding customer service to new and existing patients
• Explain services, pricing, and general information clearly and confidently
• Convert incoming inquiries into booked appointments
• Follow up with missed calls, leads, and interested patients in a timely manner
• Assist with front desk and receptionist duties, including scheduling, confirmations, intake, and message handling
• Maintain accurate records of calls, appointments, and follow-up communication
• Represent the business with professionalism, positivity, and courtesy at all times

• Previous experience as a receptionist, front desk coordinator, customer service representative, or sales coordinator
• Strong phone communication and customer service skills
• Strong sales ability, especially converting inquiries into appointments
• Excellent spoken English with clear pronunciation, strong fluency, and a professional phone presence
• Organized, detail-oriented, dependable, and able to multitask
• Professional, punctual, and reliable
• Comfortable working in a fast-paced onsite environment

• Experience in urgent care, medical office, healthcare, dental office, med spa, or aesthetics
• Experience with scheduling, patient communication, and lead follow-up
• Familiarity with phone systems, scheduling software, or CRM systems
• Candidates with a strong academic background are preferred

• Warm, personable, and professional
• Strong closer on the phone
• Confident, persuasive, and service-oriented
• Highly organized and responsive
• Able to build trust quickly with patients and callers
• Motivated to help grow the practice through excellent service and strong follow-up