Bilingual Frontline Support Specialist II
Job in
Cape Coral, Lee County, Florida, 33990, USA
Listed on 2026-07-26
Listing for:
Cox
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service
Job Description & How to Apply Below
Cox is seeking a Customer Care Specialist II who will handle inbound calls, emails, chats, and tickets, delivering frontline support. You will troubleshoot standard issues, document interactions, and coordinate with internal teams to drive customer satisfaction.
The role requires bilingual English-Spanish and flexible scheduling, including evenings and weekends. Applicants should have a high school diploma or GED and 2+ years in a contact center, with a strong focus on customer experience and
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