More jobs:
Advanced Customer Care Specialist II
Job in
Cape Coral, Lee County, Florida, 33990, USA
Listed on 2026-07-27
Listing for:
Cox
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Cox is seeking a Customer Care Specialist II to assist customers across phone, email, chat, and ticketing systems in a mid-level role. You’ll handle routine issues with guidance, escalate complex cases, and document interactions to improve satisfaction.
The position emphasizes delivering exceptional service, building relationships with customers, and coordinating with internal teams to resolve issues efficiently. It requires flexibility for evenings/weekends and prior contact-center experience.
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