Customer Service Representative

You're not just answering questions. You're changing lives, one conversation at a time.

In this role, you become the steady, reassuring voice people trust when they're navigating their health journey. You listen deeply. You guide thoughtfully. You help turn uncertainty into clarity and confusion into confidence.

Every call, chat, or message is a chance to make a real difference. You'll educate, encourage, and empower people to take meaningful steps toward better nutrition, smarter lifestyle choices, and long-term wellness. You won't just solve problems-you'll help people move forward.

There's something powerful about knowing your words matter. About seeing someone feel heard, supported, and capable again. That's the impact you'll create every day.

This is your chance to help set a new standard for compassionate, human-centered customer care in the wellness space.

If you love helping others thrive-and take pride in doing it with heart and excellence-this is your moment.

Your next 5 minutes could land you in our top 5% shortlist - click Apply to start your application (a short, simple step to put you in the running).

ROLE SNAPSHOT
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• Pay: $18.50 per hour
• Location/
  
  Schedule:
  
  On-site, Full-Time
• Purpose:
  
  Support customers in achieving their health and wellness goals through education, guidance, and exceptional service.

KEY RESPONSIBILITIES
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• Answer product and service questions across phone, chat, email, mail, and video channels.
• Educate customers on healthy lifestyle practices including nutrition, exercise, and stress management.
• Provide encouragement and practical strategies to support sustainable lifestyle change.
• Collaborate with Senior Health Coaches and direct customers for advanced guidance when appropriate.
• Place orders and maintain accurate customer records in CRM systems.
• Resolve complaints efficiently, ensuring full resolution and follow-up.
• Meet sales goals through thoughtful product recommendations and cross-selling.
• Document interactions and communicate issues to supervisors or management as needed.

MUST-HAVE QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years customer service experience.
• 2+ years supporting individuals in healthy lifestyle management (nutrition, exercise, wellness).
• Strong verbal and written communication skills.
• Ability to remain calm under pressure and solve problems effectively.
• Proficiency with CRM or customer service software.

PREFERRED QUALIFICATIONS

• Experience using health tracking or telehealth platforms.
• Demonstrated motivational or counseling experience.

WHAT WE OFFER

• Mission-driven work focused on empowering healthier lives.
• Collaborative and supportive team environment.
• Opportunities to grow within a wellness-centered organization.

Honest Challenge
This role requires balancing empathy with efficiency. You'll handle high volumes of interactions while staying patient, focused, and detail-oriented throughout your shift.

READY TO JUMP IN?
Click Apply to start the short application.

Important:
Completing the embedded application step is required to be considered.

The pay for this position is $18.50 per hour. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) experience, including industry or specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

This position is benefits-eligible. Mercola provides competitive, affordable, and diverse benefit programs that support your total health - from a healthy body to a healthy mind. These benefits support you and your family in all aspects of life:

• Medical, Dental, and Vision coverage
• Accident and Critical Illness
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Dayforce Wallet - get paid as you earn
• Employee Discount
• Retirement Planning (401k with matching contribution)
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service, starting at 10 days annually.
• 9 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until January 23, 2026, but encourages interested applicants to apply as soon as possible. We will review this information, and one of our Talent Acquisition professionals will reach out if your background aligns with the position.

Our Commitment to Equal Opportunity and Inclusion

Mercola and its affiliates ("Mercola") are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race (including hairstyle and texture), color, religion or belief (or lack thereof)…