Table Games Floor Supervisor - Table Games Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Description:

This position is responsible for providing superior service to both the internal and external Guests. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games.

This position will require three (3) days a week working in a Floor Supervisor role and two (2) days a week working in a Table Games Dealer role.

Essential Job Functions:

Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.

Responsible for knowing all policies & procedures of the specific table game he/she is supervising.

Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.

Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.

Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.

Promotes positive public relations and creates an enjoyable atmosphere for all customers.

Amicably resolves customer related problems in a fast paced environment.

Ensures the protection of customer’s rewards and credit lines.

Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.

Complies with all regulatory requirements.

Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.

Creates and ensures a fun-filled, entertaining and exciting environment.

Proficiently deal five games;
Black Jack, Baccarat and three additional games (excluding War). Knowledge of Craps and Roulette is preferred.

Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.

Follow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.

Deliver guest service that promotes satisfaction and results in increased time at the table and return play.

Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.

Support the Seminole Gaming culture and team philosophy within the department and throughout the property

Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.

Ensures the protection of customer's rewards and credit lines.

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

Perform other duties as assigned.

Qualifications:

INTERNAL SELECTION CRITERIA Candidates will be selected based on Position Seniority date.

Tie Breaker Determination:
Last four digits of social security number, ranked on home property’s seniority numbers.

Meet these standard transfer criteria at the time of completing the application/request to transfer:

Completed initial 6 months of employment from original hire date or completed 90 days post transfer to current position.

Less than five (7) active attendance points.

No final written warnings in the preceding 12…