Market Manager - Full Time (40 Hrs​/Wk

• Location 2524 Liberty Park Drive,Cape Coral, FL, 33909,United States
• Employee Type FT Regular Exempt

• Name Brittney Bierman

We know what you're thinking. "What kind of name is Incredible Bank?"

Well, we're glad you asked.

With a name like Incredible Bank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At Incredible Bank, we're all about ICE. What's ICE? ICE stands for Incredible Customer Experience TM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how canyouhelp us live up to our name?

About the Role:

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:

• Leads bank sales and office operations by ensuring adherence to established policies and procedures, while strategically delegating responsibilities to achieve organizational goals.
• Accountable for driving growth with assigned market(s) by meeting the sales targets across deposit acquisition, business partner referrals, and consumer and small business lending.
• Demonstrates deep knowledge of bank products and services, proactively identifying customer needs and referring them to the most appropriate internal business partners across lines of business.
• Actively supports and leads organizational change initiatives that enhance effectiveness and drive continuous improvement. Demonstrates a proactive approach to learning and applying bank technologies, modeling adaptability and resilience.
• Facilitate market strategy meetings focused on identifying new business and referral opportunities across Business Banking, Home Lending, and the Branch Network. This aligns cross-functional efforts and maximizes revenue potential, ensuring the bank remains competitive and responsive to evolving market needs.
• Cultivates meaningful relationships with key community members and market influences to enhance bank’s visibility and reputation.
• Identifies, plans, and leads opportunities to host community events and activities that enhance the bank’s visibility and deepen relationships with local stakeholders.
• Proactively prospects and consults with potential consumer and small business customers, guiding them through loans and deposit applications, processing, and closings.
• Effectively uses the organization's customer relationship management (CRM) system to document all sales and retention activities, ensuring transparency and consistency. Holds staff accountable to the same standards, reinforcing a disciplined sales culture that supports strategic growth and customer retention.
• Upholds company policies by maintaining strong internal controls in alignment with bank audit procedures.
• Oversees the execution of all required compliance training and regulatory responsibilities (i.e., CIP, BSA, CTR, SAR, etc.), ensuring staff are well-informed and complia nt. Actively identifies and reports fraud per bank policy, while educating customers and taking necessary steps to protect both the customer and the bank-supporting a secure and trustworthy banking environment.
• Oversees the general maintenance of the branch facilities, reporting equipment status and recommending improvements in partnership with the Facilities team and vendors.
• Protects all funds, physical assets, and property of the bank by operating within budget and collaborating with Facilities and Cyber/IT Security Teams.
• Partners with the People Team to assess individual and team competencies…