Senior Front Desk Representative

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Full Time Center Support Pinellas Park, FL, US

12 days ago Requisition

Join Evara Health—Driven by Purpose, Powered by People.

At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact.

If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community,we invite you to explore a career with Evara Health.

Build a career that goes beyond a job—it changes lives.

About This Role:

The Senior Front Desk/ Patient Access Representative plays a critical role in supporting prospective and current patients at Evara Health. This position ensures a smooth and timely registration process, provides exceptional customer service, collects payments, and coordinates appointments to enhance the patient experience. Additionally, the Senior Front Desk/ Patient Access Representative assists community members in applying for various benefits and facilitates eligibility and enrollment in coverage through the Health Insurance Marketplace.

The Senior Patient Access Representative also mentors and trains new Patient Access Representatives, ensuring team proficiency and cohesion.

What You'll Do:

• Patient Access & Financial Counseling
  • Manage complex patient registration, insurance verification, financial documentation, and counseling needs with accuracy and independence.
  • Serve as a senior resource for billing, insurance, payment plans, and complex financial situations.
• Patient Experience & Issue Resolution
  • Welcome patients using the AIDET model and provide exceptional service throughout the registration and financial counseling process.
  • Resolve escalated billing, insurance, and payment concerns by coordinating with patients, providers, and insurance companies.
• Train and mentor Patient Access Representatives while sharing best practices and supporting team development.
• Assist with department scheduling, team meetings, and operational improvements.
• Quality, Compliance & Operations
  • Monitor registration, insurance, and financial processes for accuracy, efficiency, and regulatory compliance.
  • Manage a high volume of patient accounts while ensuring accurate documentation and adherence to Evara Health protocols.
• Continuous Improvement & Professional Development
  • Analyze financial and patient access trends and recommend strategies to improve counseling services and patient satisfaction.
  • Participate in required trainings, certifications, and initiatives to improve department operations and service quality.

Why You’ll Love Working Here:

• Meaningful Impact: From children to adults, our teams help meet the healthcare needs of communities across Pinellas County, impacting more than 75,000 lives each year. No matter your role, your work contributes to expanding access to care and improving the health of the communities that need us most.
• Career Growth: Whether you’re building your career from an entry-level role through our Pathways training programs or preparing to grow into leadership through the Healthcare Management Academy, we offer development programs designed to support…