Rooms Manager Job Cape Coral area,Florida USA,Hospitality / Hotel / Catering

Job Summary :

The Rooms Manager is responsible for managing ensuring that the guest an team experience at the hotel. The position also includes maintaining a positive work environment for our team members as well as maintaining IHG brand standards.

Duties and Responsibilities:

Manages the guest experience during their stay.

Directly oversees guest services/front desk department to include the front desk processes

Responsible for all interactions with guests to include responding to reservations and requests to modify existing reservations, special requests, check-in/check-out procedures, telephone procedures and use of hotel's computer systems

Trains and develops staff to perform all aspects of their job effectively

Maintains a positive, cooperative work environment for all employees and Management

Steps in to perform frontline duties when necessary

Adheres to all company and hotel brand standards, policies and procedures

Demonstrates and expects all safety, confidentiality and privacy protocols for guests and employees are strictly followed.

Effectively communicates with all departments to ensure guest requests or concerns are addressed

Regularly inspects rooms every day to ensure quality standards are being met

Responsible for ensuring lost and found items are reported, itemized and stored Securely

Assist in the management of breakfast and housekeeping departments when necessary

Various other duties as assigned by Supervisor

Requirements

Must have hotel leadership experience. A combination of front office and housekeeping is preferred.

Ability to work any day of the week and work overtime as needed.

Weekends required

Must be able to perform all functions of the Housekeeping/Front Office department if

Ability to effectively communicate with team and share feedback in a positive way

Ability to respect the privacy of guests.

Ability to read, write, speak, understand, and communicate in basic English. Spanish speaking is a plus.

This is a physically challenging position. See below for complete information on physical requirements.

Work Environment

Work Environment
Frequent standing, walking, bending forward and trunk rotation while
standing or sitting
Frequent stair climbing, squatting, kneeling and reaching both above and below
shoulder
Vision – must have the ability to adjust focus as well frequent use of close,
peripheral and depth/distance vision
Hands/Fingers – frequent use of fine motor skills
Frequent lifting and carrying up to 25 lbs.
Frequent forceful grip
Occasional crawling

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